Terms and Conditions for the Premium Package

Please read the following terms and conditions carefully before relying on the 100% money-back guarantee.

This guarantee applies only to customers who purchase the Premium Package. It does not apply to the standalone Readymade Shopify Store or any other product or service unless clearly stated otherwise.

By purchasing the Premium Package, you acknowledge and agree to the terms below.

1. What the guarantee applies to

The 100% money-back guarantee applies only to the Premium Package.

The standalone Readymade Shopify Store is non-refundable. Once the store has been built and delivered, all sales are final.

The guarantee is intended for customers who complete the Premium Package properly, follow the process, implement what is taught, and still do not make back the amount they paid within the required results period.

2. Course format and completion period

The Premium Package includes 7 pre-recorded classes. Access to these classes is given after purchase.

Customers are expected to complete the course within the recommended period of 4 weeks.

Completion of the course means watching the classes properly, understanding the material, and implementing the actions taught throughout the training.

3. Results period

The money-back guarantee is based on a results window of 6–8 weeks after completing the course.

This means the guarantee is not based on the first day of purchase alone. The customer must first complete the course within the recommended 4-week period and then continue implementing the process during the 6–8 week results window after completion.

Refunds will not be considered before this process has been completed.

4. Eligibility requirements

To be considered for the guarantee, the customer must do all of the following:

• Complete all 7 pre-recorded classes
• Implement the work, strategies, and instructions taught in the course
• Use the Premium Package properly and in good faith
• Provide clear proof that they followed the process properly and gave the business a real chance to work
• Allow enough time for the process to work, including the full course period and the 6–8 week results window after course completion

If requested, the customer must also provide proof of implementation, including but not limited to:

• store setup and progress
• branding changes
• product setup
• supplier communication
• social media posting or content creation
• marketing activity
• website updates
• other relevant actions taught in the course

5. Situations that are not covered

The guarantee does not apply in the following cases:

• The customer does not complete the course
• The customer completes the course but does not properly implement what is taught
• The customer requests a refund too early, before the full process and results period have been completed
• The customer changes their mind, loses interest, or decides the business is not for them
• The customer fails to set up or maintain important parts of the business that are their responsibility
• The customer ignores the process, advice, or required implementation steps
• The customer loses access to the resources provided or mismanages the material after delivery
• The customer expects results without doing the work required

6. Important exclusions

The guarantee does not cover:

• Shopify subscription fees
• domain costs
• payment gateway charges
• advertising spend
• third-party app costs
• transaction fees
• bank charges
• currency conversion fees
• Supplier subscription fees
• any other outside costs paid by the customer

The guarantee only relates to the amount paid for the Premium Package, subject to approval.

7. Refund request process

If, after completing the course and allowing the full 6–8 week results period after completion, the customer still has not made back the amount paid, they may submit a refund request.

All refund requests must be made in writing.

The refund request must include a clear explanation of:

• what was implemented
• what actions were taken
• what results were achieved
• what challenges were experienced
• any proof or evidence requested during review

We reserve the right to request additional proof, screenshots, records, or other supporting documents before making a decision.

8. Review and approval

Every refund request will be reviewed carefully.

Approval depends on whether the customer completed the course, followed the process properly, and genuinely implemented the work required.

If the required steps were not followed, the refund request may be refused.

The final decision will be based on whether the terms of the guarantee have been met properly.

9. Refund process

If a refund request is approved, the refund will be processed within 7–14 business days from the date of approval.

Refunds will be made using the original payment method where possible.

Any applicable transaction costs, bank fees, or third-party charges may be deducted where relevant.

10. Final clarification

The 100% money-back guarantee is designed to reduce risk for serious customers who complete the Premium Package properly and follow the process fully.

It is not an instant refund promise, and it is not meant for customers who do not complete the course or do not implement what is taught.

By purchasing the Premium Package, you confirm that you have read, understood, and agreed to these terms and conditions.

Refund requests or guarantee-related questions

081 378 5020

Last updated: 1/3/23 (10:58am)

Sinalo Jongola | Director and Head of Marketing